info@aerotechaviation.org +971-04-583-0346

Our Services

 

Ground Services

Every passenger journey has multiple seen and unseen interactions with BGHS. We always do our best to deliver safe and trusted service and a world-class passenger experience for every customer, every time. None more so than ground services, where our dedicated teams make sure that 1m passengers every year are ready for take-off through the delivery of a portfolio of supportive services.  
 
Ramp handling and baggage
 
We lead the industry in the time critical process of meeting, preparing and dispatching aircraft, all over the world. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people.  

  • Specialist planning and allocation systems
  • Investment in green, performance boosting GSE
  • Industry leading risk management  
 
Passenger services
 
Welcoming passengers and providing first-rate customer services during their journey are responsibilities of the utmost importance, particularly as our agents are often the passenger’s first connection with the customer airline. Our team provides friendly, efficient and tailored passenger services from check-in to boarding and back again at more than 120 locations.

  • Through check-in to boarding 
  • Experts in multiple DCS systems 
  • Tailored to match individual airline standards and experience  
 
Cabin presentation
 
From short–turn cleaning solutions, premium cabin presentation services to deep cleaning programmes, we are experts in ensuring aircraft present safe and welcoming environments for staff and passengers.  

  • Short turn cleaning solutions 
  • Premium cabin presentation 
  • Deep cleaning programmes  
 
Baggage
 
We work with the world’s biggest airlines to help manage their baggage services. Our teams traced and reunited passengers with 12,000 bags last year. 
 
Customer relations
 
For airlines that prefer to outsource this function, our customer relations teams provide professional and efficient services that have kept our customers satisfied for over 10 years. Not only are our agents presentable, accountable, and highly trained, we also tailor our services to each airline’s quality standards, so they blend in seamlessly to the passenger experience. 
 
Maintenance
 
We are experts in asset maintenance and ensuring your assets safely support your operation. From airside equipment such as GSE, aircraft and asset washing, to electrical maintenance of mechanical assets including automatic doors and baggage carousels, we can provide a diverse range of essential services. 
 
Executive Lounges
 
We have our own network of VIP lounges, as well as lounges we manage for our customers. These modern lounges offer guests sophisticated, but functional environments in which to meet, work and relax ahead of their flight.

  • Premium quality lounges, with modern interiors and passenger facilities
  • Airline branded décor and furnishings
  • Excellent food and beverage selection for guests 
 
Meet and greet
 
We take the pressure off the airport journey. Our passenger service agents deliver a welcoming ‘check-in to gate’ experience, tailored to individual passenger needs.

  • Assisting with baggage
  • Supported check-in
  • Transfers to gate 

Other Services

Cargo Handling and Warehousing

Security Services

Dangerous Goods Training

IATA DAQCP & WINTER Operations Consulting

ISAGO Consulting

IOSA Consulting